Shipping policy

SHIPPING POLICY

A LITTLE LUXURY, DELIVERED TO YOU

At GEMOSIA, we believe the joy of receiving beautiful jewellery should never be diminished by shipping costs. That is why we are delighted to offer complimentary worldwide shipping on every order, with no minimum purchase required.

Wherever you are, your chosen GEMOSIA pieces will begin their journey to you with care.

ORDER PREPARATION

Every order is carefully reviewed, prepared and packaged by our team before leaving us. Once your parcel has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow additional preparation time during public holidays, promotional periods and new collection launches. Orders containing personalised, made-to-order or pre-order pieces may require a longer preparation period, as indicated on the relevant product page.

COMPLIMENTARY WORLDWIDE SHIPPING

GEMOSIA provides:

  • Free shipping on all orders

  • Free worldwide delivery

  • No minimum order value

Available delivery methods and estimated arrival times may vary depending on the destination and will be displayed during checkout whenever applicable.

DELIVERY ESTIMATES

Delivery times are estimates rather than guaranteed arrival dates. They may be influenced by the destination, local postal services, customs inspections, public holidays, weather conditions or other circumstances beyond our reasonable control.

We always aim to ensure that your GEMOSIA order reaches you as smoothly and securely as possible.

TRACKING YOUR ORDER

When your parcel begins its journey, tracking details will be sent to the email address provided at checkout. Please allow a short period for the carrier’s tracking system to register its first update.

If your tracking information has not changed for an extended period, please contact us at support@gemosia.com, and our team will be pleased to assist you.

CUSTOMS, DUTIES AND TAXES

International orders may be subject to customs duties, import taxes or local handling fees imposed by the destination country. Unless otherwise stated during checkout, these charges are not included in the purchase price and remain the responsibility of the recipient.

As customs requirements differ between countries, we recommend checking with your local customs authority before placing an international order.

DELIVERY ADDRESS

Please review your name, address, postcode and contact details carefully before completing your purchase. GEMOSIA cannot guarantee that an address can be changed once an order has entered the preparation or dispatch process.

We are not responsible for unsuccessful delivery caused by incomplete, incorrect or outdated information supplied at checkout. If you notice an error, please contact us as soon as possible at support@gemosia.com.

SEPARATE SHIPMENTS

In some circumstances, items from the same order may be dispatched separately to help them reach you sooner. If this occurs, you will receive the relevant tracking information for each parcel at no additional shipping cost.

LOST, DELAYED OR DAMAGED PARCELS

If your parcel appears to be unusually delayed, lost in transit or damaged upon arrival, please contact us promptly with your order number and any relevant photographs.

Our team will review the matter and work with the delivery carrier to find an appropriate resolution. Please retain the original packaging and all items while your request is being assessed.

QUESTIONS ABOUT YOUR DELIVERY

For assistance with an order or delivery, please contact:

GEMOSIA ✦ Let Your Beauty Shine
Email: support@gemosia.com
Phone: +61 423 663 663
Address: Gemosia Jewellery House, 708/2 Bond Street, Sydney NSW 2000, Australia